Refund policy

To exchange or refund an item, please visit our Returns Centre.

 ELIGIBILITY
To be eligible for a refund or exchange, items must be unworn, unmarked and original tags in place. All items must be returned within 14 days from the delivery date.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

NON REFUNDABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on any sale items, gift cards or items purchased using a discount code other than the welcome code provided to first time customers. Please note, we can't refund any items ordered via pre-order until they have been delivered to you. However, we can offer store credit or an exchange for another item which is in stock. Socks can not be returned or refunded.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We recommend returning items via recorded delivery to ensure that they are delivered safely and securely.